Privacy Policy
Last updated: December 2025
1. Introduction
VoiceCake.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice automation platform and services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Company information and job title
- Payment and billing information
- Account credentials and preferences
2.2 Voice Data
Our platform processes voice data to provide AI voice automation services:
- Voice recordings for training and improving AI models
- Conversation transcripts and analytics
- Voice interaction patterns and preferences
- Audio quality metrics and performance data
2.3 Technical Information
We automatically collect technical information when you use our services:
- Device information and IP addresses
- Browser type and operating system
- Usage patterns and service interactions
- Performance metrics and error logs
3. How We Use Your Information
- Providing and maintaining our AI voice automation services
- Processing payments and managing your account
- Improving our AI models and voice recognition accuracy
- Providing customer support and technical assistance
- Sending service updates and important notifications
- Analyzing usage patterns to enhance user experience
- Complying with legal obligations and protecting our rights
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data centers, access controls, and regular security assessments.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Voice data may be retained for model improvement purposes, but we implement data minimization practices and anonymization where possible.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: kamran@voicecake.co.uk